THE HELPFUL NOTES
Good questions.
Clear answers.
Where do you ship?
Free shipping on all orders to the 50 United States and Washington, D.C. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days. We do not deliver to U.S. territories, APO/FPO/DPO addresses or other countries.
When does handling begin?
Business days are Monday–Friday excluding U.S. federal public holidays. Before the fixed 7:00PM UTC−6 cutoff, that business day counts as handling day one. At or after cutoff, on weekends or holidays, handling starts the next business day.
How do I choose a size?
Open the size guide on each product page. Measurements are finished-garment measurements, shown in centimeters or inches. Compare them with a cardigan you already enjoy wearing. Every style has its own fit and length.
How should I care for my cardigan?
Follow the material-specific care instructions on your product page. Pointelle and detachable ribbons need extra care; wool styles should be gently hand washed and dried flat.
What currency is used?
All prices are in USD. Standard U.S. shipping is free and checkout tax is shown as $0.00.
How are payments and orders confirmed?
Review the amount and feedback displayed when you submit a payment request. An order is accepted when Yuthology confirms acceptance. Contact us if your payment or order status is unclear.
Can I return an item?
Request a return within 30 days of receipt by emailing [email protected] with your order number and reason. Ordinary returns must be unused, unwashed, in original condition and packaging, with any original tags. Brief indoor try-on is allowed. Get authorization before sending to our address in France.
Who pays return postage?
We pay for company errors and damaged, defective or incorrectly sent items. You pay for change-of-mind returns to France. There is no restocking fee. Existing defects, delivery damage and wrong items are not excluded by ordinary unused-condition requirements.
When will I receive my refund?
After receipt, inspection and approval, funds will be returned to the original payment account within 10 calendar days.
How can I contact you?
Email [email protected] for help with products, delivery, orders or returns.
Still wondering? Contact us ↗